Today I learnt one thing, even though I knew it before but today it confirmed just like a science experiment you say hence prooved. What’s that? That is if you do not have a good or quality product to sell you get some big or popular name for your advertisement. That’s what exactly Bharti telecom did, they hooked Shahrukh khan for their new Airtel CallHome Service. Using this as they say, you can call India from USA at 7.9 cents.

Unfortunetly the 7.9 cents impressed me and at one bad moment I started resgitering with their poorly performed website. This website is damn slow, I think the worst performace wise I have ever seen. If the reason is number of hits then they should be prepared before launching their product in the market. Anyway after 5-10 minutes of struggle I think I am registed. Why I said registered because I didn’t get any confirmation, I didn’t get any e-mail, I didn’t get any user id and on top of that at the end of registration process it said there seems some problem with your home telephone number.

Now,I found another option and that is calling their 24×7 customer service and guess what? After trying couple of attempts I got message “ All circuits are busy please try after sometime”. In the last 24 hours whenever I called I got the same message.

Finally, I opted to go to their feedback page to post my complaint. Nothing to guess, even after filling every filed whenever I hit submit I got a message box, message similar like “please enter valid data in mendatory field” and that field was feedback text box where user is supposed to write about their problem. I checked and assumed may be it doesn’t take single or double quote so removed those from comment and tried again and got same message. smart me, then sent same comment using yahoo to their customer service.

Surprize surprize, I got automated reply with blank in the from address (see image above) so even they didn’t test that part too. So what the end result, I am going back to reliance and wqn even though they both charge 12.9 cents but I always get my call connected whenever I call. If not best but at least far far better than this big fuss called Airtel CallHome. Instead of paying big chunk of money to S. khan I hope they will use that to improve their products.

Read what other said about Airtel CallHome:

AirtelCallhome sucks big time
Airtel Call Home - India Calling Service - A case of No Action Talk Only